Privacy Policy

LevelUp Casino processes personal data with one purpose: to operate a secure, fair, and compliant platform for every registered player. This policy explains that process completely.

Information We Collect

LevelUp gathers data across these categories:

Identity — full name, date of birth, nationality, verification documents
Contact — email address, phone number
Financial — payment methods, deposit and withdrawal transaction history
Behavioral — game activity, session patterns, bonus usage
Technical — IP address, device identifiers, browser type, login timestamps

How We Use Your Information

Data is applied to defined operational purposes only:

Account creation, authentication, and management
Processing all financial transactions without error
KYC and AML compliance under our gaming license
VIP Comp Point system and tier progression management
Customer support and formal dispute resolution

Data Retention and Deletion

Data is retained throughout your active account and for the minimum legally required period after closure. Non-regulated data can be deleted upon verified request. Financial records may be held longer under AML compliance obligations.

Security of Your Data

LevelUp applies:

SSL/TLS encryption to all transmitted data
Restricted-access server environments
Regular internal and external security reviews
Staff protocols governing all personal data handling